Kinetic is an early stage startup developing safety wearables for the industrial workforce. Their mission is to reduce workplace injuries through behavioral change and workplace improvements. I worked on end-to-end experiences for workers and managers spanning hardware and software, from system-level to interface-level designs.
But what was more important than the things I worked on was my approach. When I started in February of 2019, Kinetic had a growing base of paying customers but worker engagement was low. As the first product designer in an engineering-heavy company, I introduced a more iterative way of designing products by validating assumptions often, user testing early, and engaging with the different teams.
Increasing worker engagement
To understand what factors influenced worker engagement, I toured six factories, interviewing and observing workers and managers and the dynamics between them. I then worked with the firmware team to rethink the device, making it easier to understand and more useful for workers. This invovled visualizing information, flipping the vibration model, and delivering stats directly to workers. The result was a 60% increase in worker participation and improvement.
Designed and launched the first off-the-shelf product for mid-sized companies in 8 weeks. I worked on the end-to-end experience including unboxing, onboarding, and product marketing ideas. I advocated for and conducted user testing in parallel with development saving at least 8 weeks of time and resources.
Prototyping the device checkout experience
Designed the end-to-end check-out experience and core interface flows. Built prototypes that pushed the project forward despite limited engineering resources.